Reviews

What people are saying about Fern Lodge




My Waterloo! - Rating 5/5

This house at number 54 Waterloo road is great.Clean and reasonably priced it saved me spending a night in Preston train station.Graham was ever so helpful on the phone and can I say that my situation was difficult as my train to Preston was unable to get through the November floods.Thanks

Reviewer:Cameron Mackenzie | Fri 24th Nov 2017


FERN LODGE - Rating 4/5

Everything was very satisfactory;a very pleasant stay.I slept very well.Could have done with a second pillow though.Rob

Reviewer:Rob White | Thu 26th Oct 2017


notoverly happy- Rating 1/5

we were under the impretion that it was a bed and breakfast we were booking into i.e as stated hotel/ b&bthere was no one to meet us on arivalno breakfast the bedroom window wouldnt close but i managed to close it on the sunday afternoon it was very noisy with trafic and people outside due to window not closing if it was advertised as self catering ie breakfasti would have booked in elswhere due to my wifes ill healthwe were not happy and dont think we will return the tiled area arrond the shower was covered in hairs sticking to the tiles and shower head itself which put us of using it

Response

Dear GrahamI\'m sorry to hear your stay at Fern Lodge did not meet your requirements, obviously we do not like to hear bad reviews from our guests. I would like to share my views with you regarding your comments. Fern Lodge has never advertised as a bed and breakfast. We have always since opening been self catering accommodation.I think that the problem on some advertising sites, they do not make this clear, however our own website clearly states Self Catering. The bedroom window does close, but I understand that the handle can make this difficult at times. This is something I am dealing with at present. With regards to the hairs in the bath, because of the shared bathroom on the first floor, I can only think that other guests have caused situation and have not cleaned up behind them when leaving. I can only think this occurred in between our housekeeping team calling to service the property. We are continually striving to improve the levels of service and comfort for our guests, and only hope you can accept our apologies for these circumstances on this occasion.

Reviewer:Graham Kidd | Fri 11th Aug 2017


Great Place Fern Lodge - Rating 5/5

Great facilities at fern lodge. Great location to within walking distance of city centre. Would definitely stay again if in Preston.

Response

Thank you for your review, we look forward to you staying in the future

Reviewer:Emmet Mckenna | Tue 10th Jan 2017


fern lodge - Rating 4/5

The house was clean and tidy.bedroom was comfortable.it does need mirror in the bathroom

Response

Dear Angela, Thank you for your review, I have noted your comment regarding the mirror and can assure you thid is beingdealt with as a matter of urgency

Reviewer:Angela Kenny | Mon 31st Oct 2016


Fab. - Rating 4/5

The main area is very clean and tidy, the bedrooms and also clean and very comfortable. The only issue was there wasnt enough toilet roll. They provided a list of taxis which prooved very useful. Overall a great place to stay.

Response

Dear Ayesha Thank you for your review. I have made a note of your comment regarding the tolet rolls, and can assure you that this is being dealt with.We hope you will stay again

Reviewer:Ayesha Hutchinson | Fri 30th Sep 2016


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Our Facilities


  • Self Catering
  • Credit Card
  • Free Parking
  • Laundry
  • Internet Services
  • Wifi
  • Luxury
  • City Breaks